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Why am I getting a white screen when I try to access site?

If you experience this issue, please submit a ticket but before doing so, please gather some technical details so we can investigate.

If you are using Chrome:

  1. Right-click and select "Inspect"
  2. Click "Network"
  3. Click "XHR"
  4. Take a screenshot of the entire browser (visit https://www.popsci.com/take-screenshot-on-any-device/ if you need assistance with taking screenshots)
  5. Click "Console"
  6. Click Errors and see what's there
  7. Take another screenshot.

If you are using Safari:

  1. Right-click and select "Inspect Element"
  2. Click "Network"
  3. Click "XHR"
  4. Take a screenshot of the entire browser (visit https://www.popsci.com/take-screenshot-on-any-device/ if you need assistance with taking screenshots)
  5. Click "Console"
  6. Ensure "Errors" is selected.
  7. Take another screenshot.

Once you have gathered the necessary screenshots, please submit a ticket.

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