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I can't login, what do I do?

Logins may fail due to various reason and the solution is based on your issue.

Forgot Your Password

If you receive an incorrect password error message, please follow the below instructions:

  1. Click the Forgot Password link on the login screen

  2. If you had 5 or more incorrect login attempts in a short period of time, wait one hour before attempting to login again.

  3. If the above has failed, you may be blocked by our security system. In this case, please submit a ticket.


We Are Unable to Process Your Request

Our automated security system has discovered an anomaly within your account. Please try the following:

  1. Ensure that you are not connected to any VPNs or proxies. If you are, disconnect immediately and attempt to login again. 

  2. Ensure that no extensions, software or devices are hiding your location or masking your IP.

  3. If you are still having issues, please submit a ticket.


Your Account Has Been Flagged for Suspicious Activity

You must contact support if you receive this error. You are receiving this error because you may have logged in through a country other than the country you signed up in. When creating the ticket, please include the reason why a different country was detected.

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