You may be unable to redeem a reward if our security system finds suspicious behaviour, such as the usage of proxies. If this is the case, submit a ticket.
In addition, you must confirm a phone number that belongs to the country you belong to. To change your phone number, follow these instructions:
- Open the menu by clicking your avatar or clicking the down array.
- Click "Profile".
- Scroll down to the phone number field.
- Enter your new phone number.
If you are unable to change your phone number, you must wait for up to one week. Your phone number can only be changed a maximum of once a week due to security reasons. If you are having issues entering your phone number, please submit a ticket.